Personal Résumé

Experience in Customer Service

Brookshire Brothers Grocery (Rusk, TX) July 2008 – December 2008

Bagger

Bag groceries and carry them out to customer’s vehicle
At times, gather trash around the store property and empty garbage into compactor
Upon closing, clean outside perimeter and gas station; clean inside and face items, with other jobs/tasks done upon request by manager or supervisor

Cashier

Scanning customer’s items, at times bagging them, and handling money, including cash, debit/credit cards, checks and food stamps
At times resolving issues between customers. Example: disputes over the pricing of an item
At end of shift, count and organize all money, checks and receipts in till to match total sales on own account

Gas attendant

Etech RMS, Inc. (Rusk, TX) Aug 2010 – June 2011

Online Chat Representative

Take multiple Inbound chats with prospective customers and explain type of service or product offered
Communicate with current and prospective customers to give information and answer questions regarding current promotions and new or upgraded products
Quote prices and encourage customers to purchase
Follow up with customers to assure satisfaction, respond to queries, solicit further sales and solve or refer problems
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting

Online Endeavors

News poster (2007) for Moogle’s Page
- Report on current news
- Write reviews

Global site moderator (2008-2009) for HEXRPG
- Edit, delete inappropriate posts, profiles
- Temporarily ban users for violations
- Analyze and handle reports of inappropriate posts, profiles
Forum admin (2008-present) for HEXRPG
- Edit, delete inappropriate posts
- Maintain up-to-date FAQ for certain site features

Founder, main admin, content editor (2008-present) for Wiki-182
- Maintain users, site, layout
- Create and edit pages
Founder, webmaster, content writer (2011-present) for Gamer Sage

Education

Rusk High School (Rusk, TX) August 2006 – July 2010

Skills